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Protecting your Interests

Will my money be safe?

It is essential for Landlords to ensure that they only entrust their properties and any rents, deposits and maintenance funds to agents who operate to the highest professional standards. Each office in the Castle Estates national network maintains separate clients' accounts and operates these accounts to professional standards which protect the interests of landlords and tenants.

Each office also holds comprehensive Professional Indemnity Insurance to cover against claims for errors or omissions and Fidelity Insurance to protect against the loss or misuse of clients' money through fraud or dishonesty by any member of Castle Estates staff. This provides a protection of the last resort for all our clients' monies.

At Castle Estates therefore we firmly believe that we are uniquely placed to offer you, our customer, the security and peace of mind so essential to you whilst your property, probably not only your greatest single asset but possibly also your home, is in management with ourselves.

Our business motto - "Nothing is too much trouble" - is recognised and respected by our current clients, who value our responsive and professional care of their individual properties. This basis of trust and confidence is the keystone of our success, and has generated many excellent referrals over the years.

How can I be sure that the rent will be paid?

A Landlord's rights and remedies are quite clearly set out in the legislation regulating tenancies, the tenancy agreement is a legal contract and as such is enforceable by law. We do everything we can to ensure that the right tenant is selected, and in the vast majority of cases, their conduct is all we could hope for. However there are odd occasions when problems can arise and unexpected difficulties such as redundancy, long term illness or a relationship breakdown can suddenly affect the best of tenants.

We will always try to rectify problem situations, such as promptly sending reminder letters for any outstanding rental, visiting the property and discussing as far as possible the problems being experienced. However we can only do this against the backdrop of how far the tenant can or will take us into their confidence. We have set up a special legal helpline, to which our Landlord clients can also have direct access for advice if a particularly difficult or unusual situation has arisen, and we will try wherever possible to avoid the need for legal action.

We will of course provide all the help and information needed in supporting a Landlord, and there is also a range of insurance policies specifically designed to protect Landlords against the legal costs and potential loss of rent which might arise in litigation cases. Along with this brochure you should have received these leaflets and a brief explanatory letter which outline the cover provided by these policies.

What insurances can you arrange for me?

We will be pleased to arrange any insurances you may feel you require to cover your buildings, contents, legal costs and rental income. Policies will be arranged through companies acknowledged as the market leader in providing these specialist policies. Apart from the legal and rent protection policies already referred to, cover is also available for buildings and/or contents. You should exercise caution in assuming that an existing policy will continue unaffected by rental activity, whether these are policies linked by virtue of a lender's block policy cover or separate policies. In particular, do not assume that simply because consent to a letting has been granted by a lender that any cover effected through that lender will continue as before.

If you experience any difficulty in this connection, or are unsure of how your existing cover is affected, we will be pleased to discuss this with you and outline alternatives that may suit your purpose better whilst you are acting as a Landlord.

Relevant brochures and separate fact-sheets are available on request to advise on this important subject.

Landlord Insurance Products

• Buildings & Contents
• Legal Protection
• "GOLD" Rent & Legal Protection
• Emergency Callout Repair

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Let Your Property With Castle Estates - Glasgow

The level of service provided and relative legislation applicable may be subject to local and regional variations from that stated in the general brochure. Please contact us for full details and variations

As part of the Housing Scotland Act 2006 legislation has been introduced providing new rights for Private Sector Tenants through the Private Rented Housing Panel please click on following button for further details and information.

It is now a legal requirement to Register with your local authority as a Landlord and to avoid the neccessity of Castle Estates deducting tax from the rent received all Overseas Landlords must apply for a tax exemption certificate.

To assist you through the Overseas Tax and Landlord Registration process please follow the following Links which will allow you to either download or complete on line the necessary application forms. If you require any further assistance please contact us direct.

Click Link for Overseas Tax Information

Our Overseas Tax Number is:       NA032567